Privacy Policy
Last updated: 18 July 2026
At Helpston Masonry, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we use it.
Who We Are
Helpston Masonry provides stone masonry, restoration, conservation, landscaping and bespoke stonework services across the surrounding areas.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details on our website.
What Information We Collect
When you contact us through our website, by email or by telephone, we may collect:
- Your name
- Email address
- Telephone number
- Property or project address (where relevant)
- Details about your enquiry or project
- Any other information you choose to provide
How We Use Your Information
We only use your personal information to:
- Respond to your enquiry
- Contact you about your project
- Arrange site visits and quotations
- Book and manage work
- Communicate with you throughout your project
- Meet our legal or regulatory obligations where required
We will not sell, rent or share your personal information with third parties for marketing purposes.
Our Lawful Basis for Processing
Under UK data protection law, we process your personal information because it is necessary to:
Take steps before entering into a contract with you.
Perform a contract where you engage our services.
Pursue our legitimate interests in responding to enquiries and managing our business.
How We Store Your Information
We take reasonable steps to keep your personal information secure.
Your information is only kept for as long as necessary to respond to your enquiry, complete any work we undertake for you, comply with legal obligations, or resolve any disputes.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business, such as:
- IT or website providers
- Professional advisers (such as accountants or insurers)
- Legal or regulatory authorities where required by law
These organisations are required to keep your information secure and only use it for the services they provide to us.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
You can control or disable cookies through your browser settings.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request that we delete your information where appropriate.
- Restrict or object to certain processing.
- Request a copy of your information in a portable format where applicable.
To exercise any of these rights, please contact us using the details on our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Helpston Masonry using the contact details provided on our website.
If you remain unhappy with how your information has been handled, you have the right to complain to the UK Information Commissioner's Office (ICO).